Technology Operation Analyst

Job Deascription:

Qualifications:

• Experience in Technology Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 6-8 years of experience with exposure to ServiceDesk Training in IT ServiceDesk environment.
• Should be well versed with L&D within Service Desk environment.
• Flexible with shift, willingness to work in night shifts.
• Excellent communication skills.
• ITIL knowledge/certification is a plus.
• Must be from customer support/Service Desk background.

Key Skills:

• Mathematical skills to process complex calculations.
• Problem-solving skills to find multiple viable solutions for a challenge.
• Computer skills to use various programs  for analysis.
• Analytical skills to process large amounts of data.

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