Technology Support Analyst
Job ID : 32309
Job Title : Technology Support Analyst
Location : Magnolia state
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $125000 - $135000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 11-02-2022
Required Skills : operating systems, office software,
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities:
- Responsible to act as the key contact person for Integreon employees regarding any computer questions or applications.
- Responsible for providing level 1 -2 desk technical support.
- Maintain Service Desk SLAs and quality standards established by Global Integreon.
- Create and update all tickets in our ticket tracking system, prioritize tickets based on priority and workload as well as manage all deadlines.
- Responsible for installing, testing, updating, maintaining or repairing computer software, hardware and other systems as required for Integreon products.
- Responsible for developing and maintaining computer information resource.
Key Skills:
- In-depth knowledge of computer hardware systems, routers, and peripherals.
- Knowledge of operating systems, office software, enterprise software, and server systems.
- Excellent problem-solving skills.
- Good interpersonal and communication skills.
Company Details :
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