Business Analyst

Responsibilities:

• Gather, analyze, and report information related to the current support processes.
• Extend the data automated reporting solutions, and other proactive efforts that tie results to our overall business goals.
• Create custom data analysis tools, applications, and data manipulation utilities for the team. Innovations will include tools that provide Key Performance Indicators (KPI) metrics across multiple data sources through the consolidation of tools and markets.
• Provide summary reports on various processes, including volume forecasting.
• Provide ample opportunity to analyze various operational aspects of our business, including data gathering to determine strategic direction of the service delivery organization.

Key Skills:

• Competent Verbal Communication.
• Good Listening Skills.
• Ability to Understand Delegated Objectives.
• Being able to Run Meetings with Stakeholders. 
• Being Diligent with Time Management.