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Job ID : 35656

Location : Ohio City, OH

Company Name : Dart Point

Job Type : Full-Time, Part-Time, Contract, Training

Industry : Information Technology

Salary : $34000 - $44000  per year

No. of Positions : I have ongoing need to fill this role

Required Skills : Problem-solving, critical thinking, communication..

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance

Job Description :


  • Be challenged with working on complex technical problems and providing innovative solutions.
  • Work with highly experienced and technical resources.
  • Work with the project team and business stakeholders/technical leads to define, analyze, and document requirements for new ServiceNow processes or improvements to current processes.
  • Work with the ServiceNow development team to validate the solutions for defined requirements.
  • Help other Business Analysts on the project team.
  • Develop procedures, manuals, and other documentation as needed.
  • Develop User Stories based on business requirements provided by the stakeholders/technical leads.
  • Document current and future processes and workflows.


  • Master's degree and 6+ years of experience in a training-related field or bachelor's degree and 8+ years of experience in a training-related field.
  • Solid experience as a Business Analyst, Experience with infrastructure Disaster Recovery or Business Continuity projects, Knowledge with infrastructure platforms.
  • Solid Business Analyst experience – Disaster Recovery and Business Continuity Projects.
  • Knowledge and experience with infrastructure platforms.
  • Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field.
  • Experience as a Business Analyst in the areas of Disaster Recovery / Business Continuity.
  • Experience in designing and building business processes.
  • Experience with process flow documentation creation.
  • Excellent verbal and written communication skills including presentation skills.

Key Skills:

  • Use A Variety of Tools. 
  • Consider Positives and Negatives. 
  • Look for Underlying Causes. 
  • Understand Your Organization. 
  • Present Conclusions Meaningfully.
  •  Problem-solving, critical thinking and communication.

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All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. is not a Consulting Company/Training Company/H1B Sponsor.

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