Business Analyst

Responsiblties:

• Be challenged with working on complex technical problems and providing innovative solutions.
• Work with highly experienced and technical resources.
• Work with the project team and business stakeholders/technical leads to define, analyze, and document requirements for new ServiceNow processes or improvements to current processes.
• Work with the ServiceNow development team to validate the solutions for defined requirements.
• Help other Business Analysts on the project team.
• Develop procedures, manuals, and other documentation as needed.
• Develop User Stories based on business requirements provided by the stakeholders/technical leads.
• Document current and future processes and workflows.

Requirement:

• Master's degree and 6+ years of experience in a training-related field or bachelor's degree and 8+ years of experience in a training-related field.
• Solid experience as a Business Analyst, Experience with infrastructure Disaster Recovery or Business Continuity projects, Knowledge with infrastructure platforms.
• Solid Business Analyst experience – Disaster Recovery and Business Continuity Projects.
• Knowledge and experience with infrastructure platforms.
• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field.
• Experience as a Business Analyst in the areas of Disaster Recovery / Business Continuity.
• Experience in designing and building business processes.
• Experience with process flow documentation creation.
• Excellent verbal and written communication skills including presentation skills.

Key Skills:

• Use A Variety of Tools. 
• Consider Positives and Negatives. 
• Look for Underlying Causes. 
• Understand Your Organization. 
• Present Conclusions Meaningfully.
•  Problem-solving, critical thinking and communication.