Help Desk Analyst

Job Description:

Responsibilities:

• Prioritize and escalate user issue so the appropriately experienced team/analyst.
• Research issues via Knowledgebase/Quick Sheets to aid in troubleshooting.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, that may include schedule end user desktop troubleshooting session.

Requirements:

• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment. Formal Education & Certification
• Previous knowledge of ticket tracking system i.e., Salesforce and Jira

key Skills:

• Strong customer service ethos.
• The ability to work well with people from all backgrounds.
• Strong communications skills.
• Excellent organisational skills.
• In-depth knowledge of hardware and software.