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Job ID : 29989

Location : In Magnolia State

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $20,000 - $39,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Hardware,Software, Communications

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Job Description:

Responsibilities:

  • Prioritize and escalate user issue so the appropriately experienced team/analyst.
  • Research issues via Knowledgebase/Quick Sheets to aid in troubleshooting.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, that may include schedule end user desktop troubleshooting session.

Requirements:

  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment. Formal Education & Certification
  • Previous knowledge of ticket tracking system i.e., Salesforce and Jira

key Skills:

  • Strong customer service ethos.
  • The ability to work well with people from all backgrounds.
  • Strong communications skills.
  • Excellent organisational skills.
  • In-depth knowledge of hardware and software.

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