Job ID : 29722
Location : ATLANTA, GA
Company Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $115000 - $135000 per year
No. of Positions : I have ongoing need to fill this role
Required Skills : Microsoft Office, Programming Languages, HTML.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :Job Description:
- If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for .
Responsibilities:
- Provide an effortless customer experience through online or phone response to make it easy for restaurants to get answers and solve problems
- Utilize ticketing system to communicate and thoroughly document issues and opportunities
- Manage ticket queue daily to make sure all tickets are updated and communicated resolved effectively
- Diagnose and troubleshoot simple and complex issues for both IT hardware and software by utilizing all available resources provided, such as remote access tools, automation scripts, and monitoring platforms
- Using KCS methodology, contribute to the knowledge base by flagging, editing and creating articles
- Follow all Standard Operating Procedures
- Advocate for the restaurants and own issues until completion
- Maintain restaurant and business acumen by attending and pass all required training to adequately support the platforms and restaurants
- Support departmental goals such as Quality, Customer Satisfaction and other key metrics.
- Adhere to published work schedule and maintain excellent attendance
- Demonstrate relentless teamwork through collaboration on team projects and initiatives
Minimum Qualifications:
- Education- Training and experience from which comparable skills can be acquired.
- 0-2+ years experience.
- Working knowledge of Microsoft Office.
- Decision-Making Skills. .
- Programming Languages. .
- Creation of Reports and Dashboards.