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Job ID : 29728

Location : ATLANTA, GA

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $20,000 - $40,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Database And SQL, Programming Languages.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Job Description:

Overview: . IT Helpdesk Agents are responsible for providing support for all technologies used by our Chick-fil-A Franchisees.

Responsibilities:

  • Provide an effortless customer experience through online or phone response to make it easy for restaurants to get answers and solve problems
  • Utilize ticketing system to communicate and thoroughly document issues and opportunities
  • Manage ticket queue daily to make sure all tickets are updated and communicated resolved effectively
  • Diagnose and troubleshoot simple and complex issues for both IT hardware and software by utilizing all available resources provided, such as remote access tools, automation scripts, and monitoring platforms
  • Using KCS methodology, contribute to the knowledge base by flagging, editing and creating articles
  • Follow all Standard Operating Procedures
  • Advocate for the restaurants and own issues until completion
  • Maintain restaurant and business acumen by attending and pass all required training to adequately support the platforms and restaurants
  • Support departmental goals such as Quality, Customer Satisfaction and other key metrics.
  • Adhere to published work schedule and maintain excellent attendance
  • Demonstrate relentless teamwork through collaboration on team projects and initiatives

Minimum Qualifications:

  • Education- Training and experience from which comparable skills can be acquired
  • 0-2+ years experience
  • Working knowledge of Microsoft Office

Key skills:

  • Decision-Making Skills. .
  • Programming Languages. .
  • Creation of Reports and Dashboards. .
  • Database and SQL.

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