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Job ID : 37034

Location : New York, NY

Company Name : MSIT

Job Type : Full-Time, Part-Time, Contract, Training

Industry : Information Technology

Salary : $106600 - $107700  per year

No. of Positions : I have ongoing need to fill this role

Required Skills : Communication, Problem solving, SQL..

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance

Job Description :


  • Utilize our ticketing system to manage IT trouble requests and document all related information.
  • Communicate with end-users to identify and resolve technical issues promptly.
  • Troubleshoot hardware, software, and network issues.
  • Perform proactive maintenance on computer systems.
  • Perform other duties as assigned.


  • Minimum of 2 years of experience in helpdesk and/or desktop support preferred.
  • Good understanding of networking and wireless technologies.
  • Strong analytical and troubleshooting skills.
  • Proficient in using and troubleshooting Windows and MacOS.
  • Flexibility and adaptability to handle new projects or issues that may arise.

Key Skills:

  • Communication.
  • Problem solving.
  • SQL.
  • Critical thinking.
  • Data analysis.
  • Collaboration.
  • Machine learning.
  • Data visualization.

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