IT Service Desk Analyst

Responsibilities:

• investigate user problems and identify their source; determine possible solutions; test and implement solutions.
• Perform procedural IT related tasks such as unlocking user network accounts, resetting passwords, create user network accounts in AD and
• Perform troubleshooting steps in order to resolve incidents raised with the Service Desk.
• Work with corporate purchasing and accounting teams to ensure all required information is processed correctly
• Self Starter, with good IT knowledge and ability to take on new solutions without guidance.
• Ability to work in high pressure environments, and to maintain a clear head and respond appropriately.
• Experience of working with difficult customers, within a policy driven environment.

 Requirements:

• Microsoft Office experience in a working environment.
• Desire to offer outstanding customer service.
• Ability to follow direction without question.
• Ability to maintain sound and effective working relationships.
• Microsoft Technology Associate Certification.

Key Skills:

• Empathy. 
• Active listening. 
• Sense of urgency. 
• Good interpersonal skills. 
• Speed and accuracy. 
• Creativity and flexibility.