It Service Desk Analyst

Responsiblities:

• Work with different Site / Onshore engineers to support.
• Regular Follow-up with customer and different resolver groups or teams to work towards resolution of open tickets.
• Work cooperatively with other team members  including those in other regions.
• Recommend changes or additions to existing procedures that will improve the overall effective operation of the Global Help Desk support model.
• Working knowledge into Active Directory preferred.
• Logical bent of mind to isolate the root cause of the technical issues.

Key Skills:

• Computer skills.
• Customer support.
• Problem-solving and troubleshooting abilities.
• Communication.
• Time management.
• Teamwork and collaboration.