IT Service Desk Analyst

Responsiblities:

• Provide various levels of troubleshooting, including password resets and network/application issues.
• Create and maintain knowledge management training content including troubleshooting instructions.
• Establish knowledge management processes and procedures and ensuring proper execution.
• Develop reporting mechanisms to measure knowledge management performance
• Generate reports to measure ongoing performance.

Requirements:

• A high school diploma or equivalent.
• Experience in knowledge management content development.
• A self-starter attitude and can work independently.
• Strong relationship-building skills with the ability to work with remote stakeholders.
• Excellent collaboration, facilitation and training skills.

Key Skills:

• The ability to work well with people from all backgrounds.
• Strong communications skills.
• Excellent organisational skills.
• In-depth knowledge of hardware and software.