It Service Desk Analyst

Requirements

• A high school diploma or equivalent.
• Some post-secondary or completion of post-secondary schooling.
• Experience in knowledge management content development.
• Understanding of process management.
• A self-starter attitude and can work independently.
• Strong relationship-building skills with the ability to work with remote stakeholders.
• Excellent collaboration, facilitation and training skills.
• Exceptional written and verbal communication skills.

Key Skills:

• Technical and system expertise.
• Computer skills.
• Customer support.
• Problem-solving and troubleshooting abilities.
• Communication.
• Time management.
• Teamwork and collaboration.