IT Support Analyst

Job Description:

Responsibilities:

• Triages complex issues that span across multiple technologies.
• Addresses  tickets at remote offices and buildings across multiple locations within, including the boroughs.
• Assists clinical departments with coverage in a dedicated support capacity.
• Ensures metrics and service level agreements are upheld. Provides timely response to customers, in accordance with service level agreements.
• Contributes to and helps maintain the Knowledge Base.
• Coordinates and executes large scale hardware refreshes and office relocation projects.
• Provides white-glove service to Senior/Executive Leadership as needed.
• Assists junior analysts with incidents when able, prior to escalating to another technology.

Key Skills:

• knowledge of computer hardware systems,
• Routers, and peripherals
•  Knowledge of operating systems,
• Office software, enterprise software,.
• Excellent problem-solving skills.
• Good interpersonal and communication skills.