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Job ID : 30032

Location : In Springeld

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $140,200 - $156,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Good Interpersonal, Communication, Operating Systems,

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Job Description:

Responsibilities:

  • Triages complex issues that span across multiple technologies.
  • Addresses  tickets at remote offices and buildings across multiple locations within, including the boroughs.
  • Assists clinical departments with coverage in a dedicated support capacity.
  • Ensures metrics and service level agreements are upheld. Provides timely response to customers, in accordance with service level agreements.
  • Contributes to and helps maintain the Knowledge Base.
  • Coordinates and executes large scale hardware refreshes and office relocation projects.
  • Provides white-glove service to Senior/Executive Leadership as needed.
  • Assists junior analysts with incidents when able, prior to escalating to another technology.

Key Skills:

  • knowledge of computer hardware systems,
  • Routers, and peripherals
  •  Knowledge of operating systems,
  • Office software, enterprise software,.
  • Excellent problem-solving skills.
  • Good interpersonal and communication skills.

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