IT Support Analyst

Job Description:

Responsibilities:

• Responsible for the Account Access - Provisioning, maintenance & control.
• Understand the Application well to ensure any Apps Incident tickets are prioritized and handled well.
• Required to be on weekend on call shift to ensure critical apps are monitored and Supported.
• Develop the Standard Operating Manuals for each of the applications to enable better handling of the ticket.
• Work with the other Agent to ensure the tickets volumes are well handled and managed.
• Support Maintenance activity, Health Checks and User trainings.
• Support teams and ensure the documentation is applicable wherever it is applicable.

Key Skills:

• Ability to Learn New Software and Hardware.
• Active Listening.
• Adaptability.
• Analysis of Technical Issues.
• Application Support.
• Assessing Customer Support Needs.
• Attention to Detail.