IT Support Analyst

Responsibilities:

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Refer to internal database or external resources to provide accurate tech solutions
• Prioritize and manage several open issues at one time.
• Document technical knowledge in the form of notes and manuals.

Requirements:

• Proven work experience as a Technical Support Engineer, Desktop Support.
• Engineer, IT Help Desk Technician or similar role.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Good understanding of computer systems, mobile devices and other tech products.
• Familiarity with remote desktop applications and help desk software.

Key Skills:

• Active Listening.
• Adaptability.
• Analysis of Technical Issues.
• Application Support.