It Support Analyst

Requirements:

• Proven work experience as a Technical Support Engineer, Desktop Support.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.

Key Skills:

• In-depth knowledge of computer hardware systems, routers, and peripherals.
• Knowledge of operating systems, office software, enterprise software, and server systems.
• Excellent problem-solving skills.
• Good interpersonal and communication skills.