IT Support Analyst

Job Descripton:

Responsibliites:

• Responsible for the Account Access - Provisioning, maintenance & control.
• Monitor the Tickets coming through and Ensure the Tickets are handled within SLA.
• Understand the Application well to ensure any Apps Incident tickets are prioritized and handled well.
• Required to be on weekend on call shift to ensure critical apps are monitored and Supported.
• Develop the Standard Operating Manuals for each of the applications to enable better handling of the ticket.
• Work with the other Agent to ensure the tickets volumes are well handled and managed.
• Support Maintenance activity, Health Checks and User trainings.

Key Skills:

• In-depth knowledge of computer hardware systems.
• Routers, and peripherals.
• Knowledge of operating systems, office software.
• Enterprise software, and server systems.
• Good interpersonal and communication skills.