It Support Analyst

Responsibilities: 

•  Assists with technical deployment activities to ensure proper technology assets and applications are deployed.
• Analyzes, detects, identifies and corrects technical problems and deficiencies.
•  Reviews, troubleshoots and resolves complex end-user and system-initiated incidents via the enterprise ticketing system within department defined service level agreements.
•  Installs, configures and repairs computer hardware, software, systems, networks, printers and scanners.
•  Supports hardware problems, computer upgrades, networking setup/diagnoses, software problems, anti-virus upgrades and security.

Key Skills:

• In-depth knowledge of computer hardware systems.
• Office software, enterprise software, and server systems.
• Excellent problem-solving skills.
• Good interpersonal and communication skills.