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Quality Analyst

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Job ID : 32182

Location : Sunshine state

Company Name : Atechstar

Job Type : Full-Time, parttime, contract, training

Industry : Information Technology

Salary : $32000 - $42000  per year

No. of Positions : I have ongoing need to fill this role

Required Skills : Software applications, Hardware, Networks..

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance

Job Description :

Requirements:

  • Minimum 1 to 3 years experience as Quality Analyst.
  • The candidates must have knowledge of call center metrics, CRM, and Customer Service, hands-on experience with 7-QC tools, and the difference between feedback and coaching.
  • Must have experience in a chat and email auditing.
  • Must have international BPO experience.

Key Skills:

  • Knowledge of a broad range of software applications and of hardware and networks.
  • Strong programming knowledge.
  • A good understanding of business.
  • Ability to think in the abstract and see how small details fit into the bigger picture.

2023-01-21

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