Service Desk Analyst

Responsibilities:

• Provide first level technical assistance via phone and electronically for all IT related issues and request.
• Identify potential issues, troubleshoot application related issues, and appropriately escalate.
• Support and troubleshoot end users with their use of all Internal applications.
• Identify and escalate situations requiring urgent attention.
• Escalate recurring problems to the Service Desk supervisor.
• Follow up with end users to provide status updates as per Service Level guidelines.

Key Skills:

• Technical and system expertise.
• Computer skills.
• Customer support.
• Problem-solving and troubleshooting abilities.
• Communication.
• Time management.
• Teamwork and collaboration.