Service Desk Analyst

Requirements:

• Ability and willingness to work in a  environment.
• Excellent communication skills.
• 2-3 years of experience with Active Directory and Exchange.
• 2-3 years of experience with using and support Files sharing applications.
• Candidates must have minimum of 2-3 years of experience in IT Helpdesk environment.
• Experience using a helpdesk or IT incident management software.
• Basic knowledge of User and Security groups in Active Directory management.

Key Skills:

• Technical and system expertise.
• Computer skills.
• Customer support.
• Problem-solving and troubleshooting abilities.
• Communication.
• Time management.
• Teamwork and collaboration.