Servicenow Consultant

• Service Now Expert
• 10-13 Years of experience in IT Service Management domain is desired.
• 5+ years of professional services/ ITSM consulting experience on Incident Mgmt., Problem Mgmt., Change & Release Mgmt., Knowledge Mgmt., Event Mgmt.  SACM, Unified Service Portal and catalog Mgmt, Availability Mgmt., Capacity Mgmt.
• 5-7 years with hands-on experience in processing modeling, process design, business and functional requirements gathering, developing and implementing of ITSM processes & solutions and enabling user adoption.
• 4+ years of ServiceNow Technical consulting/development/administration experience.
• 6+ of experience in leading or support ITSM transformation project in ServiceNow Platform.
• Experience with Designing and implementing process and system integration between Enterprise/ IT management applications and ITSM applications through Web Services Integration (SOAP, REST) using the ServiceNow Integration Hub / Scripted API capabilities.
• Understanding of the ServiceNow platform architecture and best practices to maintain optimal performance, scalability, maintainability, upgradability, UX and security.
• Experience with System/Process Automation (ServiceNow Orchestration) experience.
• Experience with  Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment.
• Experience with develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Knowledge, Asset and Configuration Mgmt, Service Catalog, Service Portal and ESM applications as well.
• Must be aware of ServiceNow offerings and product release cycle. Must be able to constantly upskill to new features introduced with every ServiceNow release.
• Experience with working, debugging or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML
• Excellent communication skills
• Leadership skills in Functional and Technical initiatives.
• Leadership skills in technical initiatives .
• Understanding of ITIL framework.
• Conduct and lead workshops to identify, business process and measurement requirements, map functional requirements, design overall IT Service Management ecosystem architecture or interfaces and define detailed project scope, project deliverables.
• Prepare Enterprise Service Architecture and ITSM Application Integration Solution document containing High-Level Design and Low-Level Design, articulating each design element within the defined solution.
• Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Adhere to processes and operational policies in selecting methods and techniques for obtaining solutions.
• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Govern and review application development phase per design specifications, scope and timelines and keep the stakeholders informed on the progress.
• Lead and enrich the team of 5-7 or more on functional and technical domain to achieve Project and Practice performance targets.
• Define, collaborate and communicate Production Deployment Strategy, detailing Training Strategy, Corporate Communication Strategy, Production Migration Strategy, Roll Back Strategy and Early Life Support/Hyper Care Strategy to internal and external customers.
• Must be able to concurrently manage multiple small to medium scale projects on ITSM Transformation on ServiceNow Platform.
• Perform/support development team with software configuration and customization activities including, but not limited to UI tailoring, workflow administration, report setup, data imports, integration validation, custom scripting and third-party software integrations.
• Define User Acceptance Strategy, UAT environment readiness, coordinate User Acceptance Testing, and drive resolution of issues identified during User Acceptance Testing.
• Research on new functionality and recommend solutions that deliver customer value.
• Provide escalated support and best practice guidance on technical issues to project team members and internal team who are working ServiceNow implementations projects.
• Communications that clearly articulate solution value realization approach and adoption and the ability to perform demonstrations.

Preferred Skills :

• Experience implementing systems using the Traditional Waterfall and  Agile/Scrum methodology
• Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design.
• ServiceNow certifications such as CSA, CIS and CAD are preferred.
• ITIL V3 Intermediate or ITIL V4 foundation
• Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS), DevOps tool chain, Artificial Intelligence and Machine Learning.