System Analyst

Responsibilities:

• Interact with end-users to assist in problem definition and system management. Analyze and solve problems or forward to appropriate next level of support.
• Ensure reliability and accuracy of service monitoring tools and integrations.
• Perform proactive analysis to identify potential problems and recommend performance enhancements.
• Provide requirements and recommendations for service-level monitoring best practices and assist in the implementation of monitoring tools.
• Work closely with other IT team members to understand infrastructure, network, and applications behind the services being monitored.
• Research and evaluate new and updated products, features, and capabilities in monitoring tools to ensure continual service improvement. Assist with new system selection, implementation, testing, and training.

Key Skills:

• Strong analytical skills.
• Excellent technical skills and enthusiasm to continue to develop them.
• Problem-solving skills.
• Project management skills.
• Teamwork skills.
• Written and verbal communication skills.
• Interpersonal skills.