SAP SD Customer Relationship Management (CRM), an application manufactured by a German software company, comprises of a company’s processes that uses to organize and track its contacts with its prospective and current customers. It is an integrated CRM software; it focuses on business software requirements of medium- and large-scale organizations in all sectors. It supports various processes like entering customer interactions, easy data storage and easy access by the employees in different departments of the company. Its goal is to improve services provided to customers and to use customer information for targeted marketing.
It is an integrated back-end ERP system. It is connected to business intelligence systems, field applications, SCM systems, etc. For administrative activities, SAP GUI is used.
❯ Introduction
- What is SAP CRM
- SAP CRM: the complete solution
- Key capabilities
- Architecture
- Component integration
- Channels of integration
❯ CRM Web UI overview
❯ CRM base customization
❯ Master data or base customization
- Overview
- Product master
- Status profile
- Items categories
- Organization management
- Activity management
- Partner processing
- Actions
- Territory management
- Pricing fundamentals
- Condition technique
- Pricing procedure determination
❯ CRM configuration
- Interface overview
- Logical links
- Layout profile
- Technical profile
- Component workbench
- Navigation bar profile
❯ Web UI configuration
❯ Business Roles in CRM
❯ Marketing
- Introduction
- Copying control
- Product proposal
- Lead management
- Segment builder tool
- Marketing analysis
- Marketing calendar
- Marketing planning
- Campaign management
- Lead management
- External list management
- Segmentation of business partners
❯ Service
- Overview
- Warranty
- Service plans
- Service agreements
- Service contracts
- Product service letters
- Complaints and returns management
❯ Sales
- The cycle
- Copying control
- Visit planning
- Quotation management
- Contract management
- Partner processing
- Process in quota and order management
❯ Web Channel Management
❯ Internet Sales (e-commerce)
- Introduction
- Up selling
- Down selling
- Cross selling
- Product catalog
- Product proposals
❯ Mobile Sales
- Introduction
- Architecture
- Client console
- Setup
- Mobile application studio
- Mobile repository server
❯ Customer Interaction Center (Web client)
- Overview
- Framework
- Components
- Web functions
- Alert monitoring
- Scripting
- Category modeler
- Communication architecture
- Agent inbox settings
❯ Middleware
- Overview of SCM middleware
- Concepts
- Administration console
- Initial load
- Delta load
- BDoc modeler
- Types of BDocs
- Monitoring and error handling
SAP SD CRM Training and Placement in Various Cities
- SAP SD CRM Training and Placement in Austin
- SAP SD CRM Training and Placement in Portland
- SAP SD CRM Training and Placement in Chicago
- SAP SD CRM Training and Placement in Florida
- SAP SD CRM Training and Placement in Wyoming
Max Troy is the Career Counsellor as well as a passionate Author. Well, he has years of experience in the Career and Jobs industry. As a part of his career at OPTnation, he helped various OPT and CPT candidates to shape their Career. Through his knowledge and writing skill, he is contributing to the students to find the best Career advice and immigration topics. Do share the information if you like it.