Service Desk Analyst

Responsibilities:

• In this role, you need to analyze and solve increasingly complex problems.
• Your day to day interactions is with peers within Accenture.
• You are likely to have some interaction with clients and/or Accenture management.
• You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments.
• You will need to consistently seek and provide meaningful and actionable feedback in all interactions.
• You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients.

Key Skills:

• Technical and system expertise (networking, active directory.
• Computer skills.
• Problem-solving and troubleshooting abilities.
• Communication.
• Time management.
• Teamwork and collaboration.